Sharpconnect (Pty) Ltd Returns Policy

We accept refunds and exchanges except for digital items

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately

we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that

you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted:

  Product with obvious signs of use

  Any item not in its original condition, is damaged or missing parts for reasons

not due to our error.

  Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you

that we have received your returned item. We will also notify you of the approval or

rejection of your refund.

If you are approved, then your refund will be processed, and a credit will

automatically be applied to your credit card or original method of payment, within a

certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is

officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please

contact us at support@sharpconnect.co.za.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it

for the same item, send us an email at support@sharpconnect.co.za and send your item

to: Sharpconnect (Pty) Ltd (attn. Sean Cambier) Sharp Connect, 31 Cuyler Stree, Port

Elizabeth, Eastern Cape 6001 South Africa.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll

receive a gift credit for the value of your return. Once the returned item is

received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order

shipped to themselves to give to you later, we will send a refund to the gift giver

and unfortunately, they will find out about your return. 

Shipping

To return your product, you should mail your product to: Sharpconnect (Pty) Ltd

(attn. Sean Cambier) Sharp Connect, 31 Cuyler Stree, Port Elizabeth, Eastern Cape

6001 South Africa.

You will be responsible for paying for your own shipping costs for returning your

item. Shipping costs are non-refundable. If you receive a refund, the cost of return

shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to

reach you, may vary.

If you are shipping item(s) over R1 000, you should consider using a trackable shipping

service or purchasing shipping insurance. We can’t guarantee that we will receive

your returned item.

Returns and Refunds Policy for digital products  

Thank you for shopping at Sharp Connect Online.

Please read this policy carefully. This is the Return and Refund Policy of

Sharp Connect Online. 

Digital products  

We do not issue refunds for digital products once the order is confirmed and

the product is sent.

We recommend contacting us for assistance if you experience any issues

receiving or downloading our products.

Contact us  

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If you have any questions about our Returns and Refunds Policy, please contact

us:  * By email: support@sharpconnect.co.za